Refund policy
What’s your return policy?
Items are eligible to be returned 15 days after delivery. Items must be returned in their original state, unused, unaltered, unwashed, and have its original tags. Returns are subject to inspection prior to the refund being issued. To start the return process, you must first reach out to us at support@mfraise.com.
For Canada & USA orders, a shipping label will be provided to the customer, however the cost of this return label will be deducted from the return amount. For returns outside of Canada & USA, we are unable to provide a return label so these orders must be mailed back to us at the customers expense. We recommend using a mail service that issues tracking information and insurance for the value of the contents as M. Fraise is not responsible for lost or damaged returns. Please clearly mark the package as ‘Returned Goods’.
Do you offer refunds?
Refunds are issued with returns (shipping label fee is deducted from refund price) or to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@mfraise.com with photos of wrong/damaged items and we’ll sort that out for you.
Initial shipping fee is not refundable.
Any customs, duties, or taxes related to shipping and receiving your order are not collected by M.Fraise and thus are non refundable.
Wrong, Damaged, and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email support@mfraise.com and attach a photo of the damaged, incorrect, or defective product.
Exchanges
At this time we are unfortunately unable to offer any exchanges.
Please review our Size Guide before completing your order.
Can I Cancel My Order?
Once an order is fulfilled (you have received a tracking link email), we are no longer able to cancel an order. If you wish to cancel your order and it has not been fulfilled yet, please email us at support@mfraise.com
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customers are responsible for return postage
Use this link to submit your withdrawal request:
https://mfraise.loopreturns.com/#/withdrawal
Rejecting a Parcel
If a parcel is rejected upon delivery by the customer, the customer is responsible for any incurred cost that result in the process of the package being sent back to M.Fraise's warehouse.
Refunds & Return Process
*Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at support@mfraise.com, please include a photo of the issue if applicable. Items must be returned in their original state, unused, unaltered, unwashed, and have its original tags. Returns are subject to inspection prior to the refund being issued. We will provide further instruction via email regarding the return of your item(s). Please note, for Canada & USA orders, the cost of the return shipping label will be deducted from your return. For returns outside of Canada & USA, we are unable to provide a return label to returned so these orders must be mailed back to us at the customers expense. We recommend using a mail service that issues tracking information and insurance for the value of the contents as M. Fraise is not responsible for lost or damaged returns. Please clearly mark the package as ‘Returned Goods’.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method as soon as we are able to process it. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mfraise.com.
Initial shipping fee is not refundable.
Any customs, duties, or taxes related to shipping and receiving your order are not collected by M.Fraise and thus are non refundable.
You can always contact us for any return question at support@mfraise.com.
Last updated: January 28th, 2025